Program Manager, Disability Services & Legal Center (Santa Rosa, CA)

  • Posted: April 9, 2021
  • Open until filled

Salary: Determined on Experience

Description: This is a full-time supervisory position that reports to the Executive Director and is a part of the management team at DSLC. The Program Manager is responsible for ensuring people with disabilities receive the appropriate services which will enable them to live more independently in the community. This involves the supervision of the following core services: information and referral, housing assistance, peer support, independent living skills training, transitions for youth as well as transitions from institutional settings and benefits advising. Additional duties include managing staff and participate in the development and implementation of the agency’s long-term strategic plan and program goals. This position requires having the ability to communicate in an effective, polite and professional manner with individuals of various cognitive and communication abilities, as well as having the ability to maintain good judgment, discretion, and confidentiality.

About Disability Services & Legal Center (DSLC)

Disability Services & Legal Center (DSLC) is a well-established and innovative non-profit organization dedicated to advancing the rights of Californians with disabilities. DSLC works to support people with disabilities achieve independence and self-determination through quality assistance, advocacy, peer/self-advocacy services, community partnerships, legislative and regulatory advocacy work, education and outreach. Our work includes individual advocacy and systems change advocacy with the goal of broadly impacting services and supports for all people with disabilities living in Sonoma, Lake, Mendocino and Napa counties.

Working at DSLC is more than just a job – it’s that rare opportunity to do what you’re good at while making a difference in the lives of Californians with disabilities. We are committed to the principle that in order to effectively serve Californians with disabilities, our staff should reflect California. Diversity comes from qualities of the staff themselves such as disability, language and ethnic identity, gender, age, race, culture, sexual orientation, and life experiences. If you are interested in pursuing this opportunity, we will ask that you include a cover letter with your application. We encourage you to use that to address the variety of ways you may help us achieve our diversity goals.

Learn more about us at

Rewards at DSLC:

Working in an agency that so positively impacts the lives of others has its own rewards to be sure. Working with others who are committed to our mission creates a unique environment of passion and meaning. Our compensation is industry competitive, and we provide a generous benefit package that includes: medical, dental, vision, paid holidays and accrued earned time off.

Job Responsibilities/Duties

EXAMPLES OF DUTIES: (Illustrative Only)

  • Conduct intake and assessments of consumers seeking Independent Living services, on an as needed basis.
  • Provide six core services: information and referral, care provider referral, housing referral, individual and systems advocacy, peer advising, and any other services requested by the consumer.
  • Train staff in becoming familiar with resources available to people with disabilities.
  • Develop referral linkages with partnering agencies.
  • Supervise multiple agency programs and staff including core services programs, systems change, assistive technology, work incentive planning, employment services and personal assistance programs.
  • Act as an effective group leader and maintain a good working relationship with staff and community representatives.
  • Supervise consumer case staff meetings, including conducting weekly meetings with staff from each program.
  • Resolve and address consumer and staff complaints.

Maintain community partnerships by attending monthly Committee meetings

  • Attend trainings, workshops, and conferences as applicable.
  • Manage and assess new agency programs in collaboration with the Executive Director.
  • Work positively with staff to enhance program delivery and services.
  • Conduct quarterly unit meetings and monthly staffing of Consumer Service Records (CSRs).
  • In accordance with the grant requirements work with staff to submit the annual 704 report in a timely manner per funding source.
  • Participate in monthly DSLC board meetings.
  • Carry out all other duties as assigned.

Required Education and Experience

  • B.A., B.S. degree or equivalent in human services or related field and significant experience with disability issues.
  • Three years of supervisory/management experience, preferably in a nonprofit agency working with people with disabilities or related services and significant experience with disability issues.
  • Knowledge and understanding of the concepts of the Independent Living philosophy.
  • Self-motivated with good verbal, written, and organizational skills.

Strong computer skills and the ability to learn new programs

  • Experience working with people with disabilities is strongly desirable.

Qualification Requirements

Knowledge of:

  • Varying degrees and types of disabilities.
  • Supervisory and effective personnel management skills.
  • Organizations and services available to people with disabilities.
  • Understanding the concepts of the Independent Living philosophy.
  • Methods of data collection.

Ability to:

  • Analyze data and formulate successful solutions.
  • Understand the sensitivity to the needs of persons with disabilities and diverse populations.
  • Be self-motivated with good verbal, written and organizational skills.
  • Provide leadership in resolving problem situations and technical issues.
  • Travel to meetings, trainings and satellite offices.
  • Successfully relate to and communicate with people with disabilities and their families.
  • Conduct intake and assessments of all consumers seeking Independent Living services, on an as needed basis.
  • Oversee a large number of consumer files.
  • Read and understand rules, policies and procedures.
  • Use good judgment, discretion, and maintain confidentiality.
  • Identify, facilitate and provide staff training.
  • Work well under pressure.

Preferred Qualifications (but not required to be considered for an interview):

  • Bilingual: Spanish, American Sign Language

Other Information


How to Apply

To be considered for this position, applicants MUST submit the following:

  1. Resume.
  2. Cover Letter which addresses: 1) your personal and professional motivation for seeking this position and; 2) a discussion of how you meet each of the minimum and any of the desirable qualifications for this position.
  3. A writing sample of 3 to 5 pages demonstrating your ability to analyze problems and teach concepts related to advocacy for people with disabilities (e.g., letters, training materials, etc.).

Applicant packets can be emailed to:

DSLC Executive Director, Adam Brown